Luckycapone Casino, everything you need in one place
Most players arrive worried about one thing: will they get back in, and is this the licensed site?
Standing at the sign-in page with two details
Before you open the sign-in page, gather the details it will ask for: the email address you registered with and the password you chose at registration. Read the email address back letter by letter, because one wrong character makes a correct password look wrong. If you have more than one mailbox, use the one you read every day, since the reset link is sent there and to no other inbox. Next, decide on the device. A phone works through its mobile browser, and a laptop works through the browser you already use, so use whichever screen is in front of you. Make sure Caps Lock is off before you start the sign-in, because capital letters count as different characters. When the details are in front of you, the rest of the process is short and predictable.
Signing in before documents are requested
The first time you sign in, the page looks much like any other visit, but a few facts deserve one careful look. Luckycapone Casino Ltd. is licensed by the Malta Gaming Authority under licence MGA/B2C/154/2012. Note that number before you sign in, because it is the quickest way to confirm you are in the right place. Nobody from Luckycapone Casino will ask for your password by live chat, phone or email, so any message that asks for it should be treated as a warning sign. Logging in does not require documents. Identity documents are checked at the latest before your first withdrawal, which means proof of identity, proof of address and payment method confirmation can wait until you want to cash out.
Keep your spending inside a limit you chose
Before the first deposit goes in, decide how much you are prepared to put in and how much you can afford to lose. Your account lets you set deposit limits and loss limits, so the figures are written down where you can see them. Session time reminders show how long you have been signed in, and reality checks prompt you to look at your overall position. You change a limit from the same place. If a limit feels too loose after a bad week, lower it straight away rather than waiting for a calmer day. If gambling stops being fun, self-exclusion is among the tools on the site. Australia's national self-exclusion register is BetStop, operated by the Australian Government through ACMA. For support at any hour, call the National Gambling Helpline on 1800 858 858, which is open 24 hours a day, every day of the year.
Balance, history and limits in one area
As soon as you are signed in, check your balance first, because every other figure on the account relates to it. The history lists your deposits and withdrawals in date order, which helps when a number on the screen does not match your memory. Limits sit in the same area, so a loss limit you set last month is easy to review without contacting anyone. Bonuses appear there too, but an offer is picked in the cashier at the moment you deposit, not afterwards. Withdrawals are requested from the account as well. The smallest withdrawal is A$30 and the largest is A$57,700. Card payouts can take up to 64 hours, while some payouts arrive in as little as 7 minutes, so check the method before you ask for money.
From refused sign-ins to a new password
When the sign-in keeps failing, stop repeating it, because the same details will fail the same way. Start with the password reset link. It is sent to the email address you registered with, so open that mailbox and look in the spam folder if the message is not in the inbox. Use the link to set a new password, then return to the sign-in button on the site. If the link never arrives, contact support by email at [email protected] or by phone on +61 84 701 0568. Support runs around the clock. Verification is a separate check, and it takes 68 hours, so have proof of identity, proof of address and payment method confirmation ready before you start it. A missing file only adds to the wait.